Refund
policy

Who handles payments

Paddle.com is the merchant of record for all Spindrift purchases. Paddle processes payments, taxes, and refunds on our behalf, and its name appears on your receipt or bank statement.

Pro subscription · $1.99/month

• Cancel anytime — no cancellation fee. Your Pro access and remaining runs stay active until the end of the period you've already paid for.
• If you cancel within 14 days of your first payment and haven't used any of that month's paid runs, we'll refund it in full on request.
• Renewal charges are refundable within 14 days if you haven't used any paid runs in that billing period.
• Used runs can't be refunded, and unused runs don't roll over or convert to cash.

Artist spotlight · $13.99 one-time

• Full refund if we reject your submission or if you cancel before your 7-day slot starts.
• Once the slot is live, the placement can't be refunded, but we'll fix or pull a listing early if there's a problem with it.

How to request a refund

Email jmontgomery389@gmail.com with your account email and the date of the charge, or request it through Paddle's support using the link in your receipt. We aim to respond within 2 business days; approved refunds are returned to your original payment method, typically within 5–10 business days.

Fraud and abuse

We may decline refunds where there is evidence of abuse — for example, repeated refund requests after using paid runs, or scores posted in violation of fair play.